My order is damaged or missing, can you help? 16 April 2021 10:14 Updated We're very sorry to hear this. Please fill in the form here and we'll investigate this further for you. Related articles Where is my delivery? I've only received part of my order, can you help? I've placed an order but haven't received a confirmation email? I've received a damaged or faulty item, can you help? Can you help me place an order?