If your parcel has been despatched, we unfortunately cannot change the address or redirect your parcel.
However, if the nominated address is closed and a delivery attempt fails, you are able to contact the delivery provider and request redelivery to an alternative address.
If your parcel hasn’t been despatched yet, please call our Customer Services team on 0333 121 1993 and we will try our best to change the address for you.
We're open
9:00am - 6:00pm Monday - Friday
9:00am - 5:00pm Saturday
Closed Sunday